Your Home, Your Family, Your Security - We've Got You Covered!
At Virginia Door, we pride ourselves on being a family-owned and operated business with over three generations of service to the Hampton Roads community. Since 1959, we have been dedicated to providing top-notch garage door systems, garage door replacements, and accessories to residential and commercial customers in the Tidewater area.
Our Services
We offer a wide range of services to our customers, including:
Residential Garage Door Sales and Installations: Whether you're looking to replace your existing garage door or upgrade to a new one, we have a wide selection of steel, carriage house, vinyl, fiberglass, and aluminum garage doors to choose from. Our experienced technicians will work with you to select the perfect door that meets your needs and budget.
Commercial Garage Door Sales and Installations: We understand the importance of a secure and efficient garage door system for commercial properties. Our team of experts will work closely with you to design and install a customized garage door solution that meets your specific needs.
Garage Door Openers and Accessories: In addition to our garage door sales and installations, we also offer a variety of garage door openers and accessories, including keypads, remote controls, and more.
Repair and Maintenance Services: Don't let a broken garage door leave you stranded. Our team of experienced technicians offers repair and maintenance services to get your garage door up and running smoothly again.
Our Philosophy
At Virginia Door, we believe that excellent customer service is paramount to our success. That's why we prioritize building long-term relationships with our customers by providing exceptional service, competitive pricing, and unparalleled quality.
Our Commitment
We are committed to being a trusted partner for our customers, providing innovative solutions that meet their evolving needs. Our team of experts is dedicated to delivering exceptional service, from the initial consultation to the installation and beyond.
Awards and Affiliations
We are proud members of the Tidewater Builders Association, International Door Association, and Peninsula Housing and Builders Association. Our long-time commitment to these organizations reflects our dedication to the highest standards of quality and customer service.
Testimonials
Our customers say it best:
"We are very pleased with our new door and pleased with the wonderful service we received. Thank you." - Don, Poquoson
"This is our second time working with Virginia Door. All around a nice experience." - Fred, Chesapeake
"Thank you for such a stress-free and pleasant experience. Mrs. Nancy, Henry, and Andrew were friendly, helpful, and professional." - Greg and Cheril, Chesapeake
Installation and Repair Issues
Some customers have reported issues with the installation and repair services provided by Virginia Door. One customer had to wait six months for a repair to a torn vinyl trim on their custom garage door. Another customer had to troubleshoot and fix a tangled cable issue on their garage door themselves after the installation team did not respond to their calls. Additionally, some customers have reported that technicians used their ladders without permission and asked for sensitive information such as pin numbers.
Customer Service Issues
Several customers have reported poor customer service experiences with Virginia Door. Some have reported that phone calls and emails went unresponded to, leaving them to deal with garage door issues on their own. One customer was told that a warranty they were given was only valid for a year, despite being told it was a limited lifetime warranty.
Positive Experiences
On the other hand, many customers have reported positive experiences with Virginia Door. They have praised the company's fast and efficient service, competitive pricing, and professional technicians. Some customers have reported that the company went above and beyond to resolve their garage door issues, even making special arrangements to accommodate their schedules.
Technician Etiquette
Some customers have reported that technicians were respectful and courteous during their visits, while others have reported that they were not. One customer reported that a technician used their ladder without permission, while another customer reported that a technician asked for sensitive information.
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