Customer Service Is Our # 1 Priority!
At Kettering Overhead Door, we take pride in our legacy of providing exceptional products and services to our valued customers for over 40 years. As a family-owned and operated business, we understand the importance of building strong relationships with our clients, and we strive to deliver unparalleled service and expert advice to ensure that your home improvement project exceeds your expectations.
Our Commitment to Quality
For over four decades, we have been dedicated to offering the best products and services in the industry, backed by a commitment to quality and customer satisfaction. From the moment you step into our showroom, you'll experience our dedication to making your home improvement project a success. Our team of experts takes the time to understand your unique needs and goals, providing personalized solutions tailored to your lifestyle and budget.
Our Services
At Kettering Overhead Door, we specialize in providing top-quality garage doors, entry doors, and windows designed to enhance your home's curb appeal, functionality, and energy efficiency. Our extensive range of products includes:
Garage Doors
- ProVia professional-class doors built with the highest standards of durability, security, and energy efficiency
- Clopay garage doors, renowned for their exceptional durability, safety, and appearance
- LiftMaster garage door openers, featuring advanced technology and innovative safety features
Entry Doors
- Fiberglass and steel entry doors, available in custom sizes and finishes, providing high-quality durability and security
- Storm doors, designed to provide an additional layer of protection and energy efficiency
- Patio doors, ideal for creating seamless entryways and enhancing your home's architectural style
Windows
- ProVia custom windows, available in a wide variety of architectural shapes and designs
- Vinylmax windows, offering unparalleled energy efficiency and durability
- Window styles available, including double hung, casement, and awning sliders
Why Choose Kettering Overhead Door?
At Kettering Overhead Door, we pride ourselves on our commitment to quality, customer service, and community involvement. Our team of experts is dedicated to providing personalized attention, expert advice, and innovative solutions to make your home improvement project a success. Whether you're upgrading your garage door, replacing your entry door, or installing new windows, our extensive range of products and services will exceed your expectations.
Issues with Service and Communication
Some customers have experienced difficulties with the company's service and communication. They were unhappy with the company's approach to diagnosing and fixing issues, feeling that they were not being listened to or taken seriously. One customer was left with a broken garage door and was dissatisfied with the company's response. Another customer had to wait for an extended period for a quote and was met with excuses and rudeness when they followed up.
Positive Experience with Installation
On the other hand, customers who have had garage doors and other equipment installed by the company have reported positive experiences. They found the installation process to be smooth and professional, with knowledgeable and efficient technicians. One customer was particularly impressed with the installation of a new sliding patio door, which was both cheaper and of higher quality than a quote from another company.
Technician Performance
Some customers have praised the performance of individual technicians, who were professional, efficient, and courteous. They were able to diagnose and fix issues quickly and effectively. However, other customers have reported negative experiences with technicians, including delays, no-shows, and poor communication.
Quality of Products
Customers have been generally satisfied with the quality of the products installed by the company, including garage doors, entry doors, and storm doors. However, one customer did report an issue with a retractable screen on a storm door, which was eventually resolved with the help of the manufacturer's representative.
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